Frequently asked questions
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Does Solera work without internet?+
Yes. Solera is offline-first. You can continue dispensing, selling, and recording patient visits when connectivity drops. Changes sync automatically when you're back online.
How long is the free trial?+
After signup you can explore Solera in demo mode right away. Once our team approves your pharmacy, you get a 14-day Starter trial with full data saving and sync. Subscribe via M-Pesa before it ends to keep access.
What is demo mode?+
New accounts can click through every module immediately after onboarding, but nothing is saved until Solera approves your pharmacy. This lets you evaluate the product before your real trial begins.
Can I upgrade from Starter to Professional?+
Absolutely. Upgrade anytime from Settings → Billing. Your data carries over and clinic features unlock immediately on Professional.
Is my data isolated from other pharmacies?+
Yes. Each tenant gets a dedicated database. Your inventory, patients, and sales data are never shared with other organizations.
Do you support M-Pesa payments?+
Yes. Solera tracks M-Pesa transactions alongside cash and card sales, with PayHero integration for subscription billing.
Is Solera compliant with Kenya regulations?+
Solera includes workflows aligned with PPB product verification, ODPC data consent, NHIF claims preparation, and KRA ETR receipt serials. Live API integrations are rolling out progressively.
Can I install Solera on a tablet or phone?+
Yes. Solera is a progressive web app (PWA). Install it on tablets at the counter, phones on the go, or desktops in the back office.
What support do you offer?+
All plans include email support. Professional plans receive priority response times. Visit our Contact page for sales and partnership inquiries.